How can I get a quote?

You can get a quote by visiting the site order page and there you can get free quote for your desired solution or product. If you want to contact us directly then you can send email at support@fastcoode.com or submit inquiry form from site.

What is your turnaround time?

When posting an order you will see the approximate delivery date and delivery date can be changed depending on the nature of product. You can get time with quote and even can ask separately by online request. Delivery time depends on product nature.

What if I want some changes to the completed markup?

We always welcome our clients when they come for new project or ask for some changes. We don’t quote for the changes that missed from our side. Although if separate changes are required then we will quote separate.

What kind of payments do you accept?

Payments can be done via Credit Card, Master Card, Debit Card and Paypal. If you are unable to pay via this method, reach us at support@fastcoode.com

Can I get a Discount?

Discount rules may be applied to the simplicity and complexity of the product and can be revised on demand. You can contact our friendly partnership manager with questions and feel free to ask any question.

What is your Schedule?

Our business days are Monday – Friday. Our team is available through all major project delivery date. If we change our schedule then, we will display the information on our site for our clients.

How can I contact you?

You can contact us via email as well: support@fastcoode.com

What types of source files do you accept?

The most preferred source files are layered PSD, PNG or TIFF files.
We also work with Sketch files and accept designs in AI and EPS formats, but please note that additional time will be needed to convert them into PSD format, and we will require your confirmation of the Sketch, AI or EPS to PSD conversion.
If layered files are not available, we can also accept flattened designs in other formats like JPEG or PDF. For PDF source file please specify the exact dimensions in pixels to be used for the page. Please note that sometimes it is impossible or undesirable to use flattened files for particular elements. Projects with flattened designs usually require additional time.
The design files you send us should utilize RGB color scheme. If the design uses CMYK color scheme, we will convert it to RGB and ask for your confirmation on the result. Please note that this may take additional time and some tints may differ from the original version.
We can also use your existing markup as a source. You are welcome to provide us with the local version of the page and we will use it for re-slicing. When in doubt, upload the files you have, and ask your questions — we will advise you from there.

Do you test the projects on mac OS or windows?

Our QA process is smooth and reliable and we perform testing on all devices then provide to client for his/her testing.

What if the text in the design files is flattened?

Please try to provide us with layered PSD files where the text is editable. However, if that is not possible and the text is flattened, please let us know which font styles should be used, so that we can insert text placeholders.

I need compatibility with different mobile devices. can you do that?

Yes we can. You will get compatibility with IOS 8+ (iPhone, iPad), Android 5+ and Windows Phone 8.1.

What is the minimum screen resolution you test for?

We test on devices with a minimum screen resolution of 320px. If your resolution is less than 320px, please make sure to specify that when making your order.

What is responsive design?

Responsive design an invention to the technology that allows web page elements to change their size and position according to the screen resolution. This technology is based on CSS Media Queries. Please make sure that your designs have these screen dimensions: desktops – 1024px, tablets – 768px, mobile devices – 480px or 320px.

What browsers do you support?

We provide support on all latest browsers like IE, Chrome, Safari, Firefox , and Opera.

Do you need any additional information from me if i order layout width: flexible?

If you choose the Layout Width: Flexible option, please clarify the following:
How the pages should stretch horizontally: which elements should be fixed and which flexible; and what the alignment of the elements should be. We would also appreciate if you provide us with a screenshot representing the page at higher resolutions.
The minimum width of the pages will match the width of the design files provided.

I have non-web fonts in my design. can you implement @font-face or google fonts / typekit for me?

Yes, we can use these font-replacement techniques. However, you have to refer to Fonts.com to check if your fonts are compliant with the safe fonts or have the required licenses for their web-embedding. Please note that in this case the client is fully responsible for following EULA. Fonts produced by Adobe Systems are known to be safe.
Fonts produced by Berthold, FontFont, Fontsmith, Hoefler& Frere-Jones, ITC, Linotype require some additional licenses for their web embedding.

Will JavaScript work on mobile devices?

Yes, it will work on mobile devices and if it will not, we will tell you.

If i want a responsive site, what screen resolutions are included in the desktop, tablet, and mobile options by default?

Each option assumes support for one width breakpoint per device type (for example: desktops – 1024px, tablets – 768px, mobile devices – 480px). Please specify additional width breakpoint if needed (for example, if you need not only 1024px for desktop, but also 1280px and 1024px or 320px and 480px for mobile devices). An additional fee may apply.

What is responsive email template?

A responsive email template allows to adapt its layout depending on the screen resolution of the device you use. Such technology is supported by iPhone, iPad, and Android. Other devices will display a desktop version of the template.

I want to re-slice an existing site. can you do this for me?

Yes we would do that for you, you have to provide us design in PSD or show us your existing site for further changes.

Can you clean up my code or make some fixes to the existing pages?

We always prefer to work from scratch, although if someone comes up then we resliced the design and work for coding.

What are the main restrictions for the email templates design?

Due to the limited possibilities of using CSS in email clients, here are the following design requirements:
Please note that the text laid over the pattern background will be made as an image. The editable HTML text can be laid over the solid color backgrounds only.
Try to avoid placing elements one over the other, e.g. the button is placed over the background image. Otherwise, such elements will be made as one image.

Which fonts are better to use?

Web fonts without effects are preferable. Any other fonts will be included into images.

Do you do javascript / ajax / php?

We will be happy to assist you with JavaScript / AJAX / PHP. Feel free to specify the functionality you are interested in and the preferable library or framework. The quote will be provided separately, depending on the request.

Do you support asp.net?

Unfortunately, at the moment we do not offer ASP.NET services. We are always happy to help you with the markup; you may provide us with the specific requirements to the HTML / CSS, if any.

Why do we use table-based coding (tables) for the email templates?

We use tables for email templates to ensure maximum compatibility with as many email clients as possible, even for those email clients that do not support CSS or cannot load images. An email template marked up with tables is sure to be displayed correctly for all your customers.

What is the required width of an email template?

The width is from 600px to 700px.

what should I pay attention if i need mailchimp or campaignmonitor compatibility?

It is necessary to include a link that allows to unsubscribe from the newsletter (unsubscribe link).

I am using mandrill app. do you code mandrill-compatible templates?

Yes, we do. To ensure maximum flexibility of your Mandrill template, please select Mailchimp compatibility option on our order now page when filling out your project details.

non-web fonts

If there are non-web fonts used for the navigation or headings, please specify if those elements should be made using images, @font-face, or if there should be a substitution of the font.

I NEED THE COMPLETED PROJECT AS SOON AS POSSIBLE! HOW CAN I GET IT DELIVERED RIGHT AWAY?

We can do it faster. If your order is time-sensitive, tell us immediately and we will look into expedited delivery possibilities.

Do you use sass css preprocessor in email templates development?

We do not use it as a default css preprocessor in emails, but we can definitely use it upon request for you. This option is quoted $29 per email template.

What is the best way to send design notes?

You can send your notes in the Client Notes section when posting an order. They may also be placed in the design file itself-whatever is most convenient for you.

What is included in the price for implementation?

The prices listed on our order page cover the default functionality for basic integration described on the corresponding services pages (see below). The CMS theme includes the pages present in the markup only. For more details regarding basic integration and website development services, please follow one of the links below:
WordPress development services
Magento development services
Drupal development services
Joomla! development services
Shopify development services

What about website development services?

Sure, we can do that! We support the following engines: WordPress, Drupal, Joomla!,Magento, Shopify. If you need a custom CMS solution, please send us a request for quote via the website development form.

Do you support the theme on an ongoing basis after its creation?

Yes, we provide theme support for 30 days after its delivery for free. When the 30 days are up, we are happy to support our products on a paid basis upon your request.

Can you help with the installation?

We can install the theme on your server. Please provide us with the following details:
FTP access (host, login, password)
HTTP link to the server folder
phpMyAdmin access (if possible)
If the CMS is not installed on your server, we can deal with the installation. The following details will be needed in this case:
Host of the MySQL server
Login and password for database
Database name (if it exists)
If you have the CMS already installed, we will need access to the admin panel. Please let us know beforehand if any content is already present on the site.
This may affect the time required for the installation.
Please note that we work with a staging only and install a theme into a fresh CMS.

Can you create a theme for the existing markup?

You are welcome to provide us with the existing HTML / CSS for investigation. After examining the markup we will let you know whether it can be used for implementation or if creating the markup from scratch is recommended instead.

What are the versions of the cms you provide?

We work with the latest stable release of the CMS (available at the project start point) by default. If you need compatibility with any other versions of the CMS, please notify us about it in the Notes or Client Area. We create themes for Magento Community Edition as well.